HOUSE OF GODDESS

RETURNS, CANCELLATIONS & REFUNDS POLICY

Last updated: 6 October 2026

We want you to love your HOUSE OF GODDESS purchase.

Every piece is made especially for you, but we understand that sometimes things aren't quite right.

Here's how returns, cancellations and refunds work.

1. Made-to-Order Products

HOUSE OF GODDESS works with trusted print-on-demand production partners.

This means our clothing, accessories and lifestyle products are generally produced after your order has been placed.

While we don't hold traditional stock, your statutory consumer rights still apply.

2. Cancelling Your Order

If you've placed an order and need to change or cancel it, please contact us as soon as possible.

Because production may begin shortly after checkout, we cannot guarantee that changes to colours, sizes or designs can be accommodated once processing has started.

However, your statutory right to cancel eligible online purchases is not affected by production having started.

3. Changed Your Mind?

For eligible online purchases, you have 14 days after receiving your order to tell us you wish to cancel, without needing to give a reason.

If an order contains multiple items delivered separately, the cancellation period generally runs from receipt of the final item.

You then have a further 14 days to send your items back.

To request a return, contact us at:

colette@thegoddessacademy.co.uk

Please include your order number and the items you wish to return.

We will provide the relevant return instructions and address.

4. Return Conditions

You are welcome to inspect or try on your purchase as you would in a physical shop.

We ask that items are returned carefully packaged, ideally with their original packaging where available.

Please avoid wearing, washing, altering or damaging clothing beyond what is necessary to check its fit and suitability.

Where excessive handling has reduced an item's value, we may make a deduction from the refund where permitted by law.

5. Return Postage

For change-of-mind returns, customers are responsible for the direct cost of return postage.

We recommend using a tracked postal service and retaining proof of postage.

Please contact us before returning an item to confirm the appropriate return address.

Where products are faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required by law.

6. Personalised Products

Certain genuinely personalised or bespoke products may be excluded from the statutory change-of-mind cancellation right.

This may include products individually customised with names, personal messages or customer-supplied artwork.

Our standard HOUSE OF GODDESS designs, even when printed after purchase, are not automatically treated as personalised goods.

These exceptions do not affect your rights if an item is faulty or misdescribed.

7. Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, incorrectly printed or different from what you ordered, please contact us.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs, where possible

We will investigate and arrange an appropriate remedy, which may include a replacement, repair or refund, depending on your statutory rights and the circumstances.

Under UK consumer law, faulty goods may qualify for a refund within the initial 30-day period, with additional rights available afterwards.

8. Wrong Size or Colour

Please check the product-specific size guide and available colour options carefully before ordering.

If you've ordered the wrong size or changed your mind about a colour, you can request a return under the standard cancellation process for eligible products.

We cannot guarantee direct exchanges because our products are made to order.

Where an exchange is unavailable, you may return an eligible item and place a new order.

9. Refunds

Once you have validly cancelled an eligible order, we will refund the amount due, including the applicable standard outbound delivery charge.

If you selected a more expensive delivery option, we are only required to refund the equivalent standard delivery cost.

We may withhold the refund until we receive the returned goods or evidence that they have been sent back.

Refunds will be issued within 14 days of receiving the returned goods or satisfactory evidence of return, whichever is earlier.

Refunds will normally be processed to the original payment method.

No refund administration fee will be charged for exercising your statutory cancellation rights.

10. Missing or Delayed Orders

If your order hasn't arrived within the expected timeframe, please contact us.

We will investigate the delivery with our fulfilment and courier partners.

Where goods are lost or delivery obligations are not met, we will provide an appropriate resolution in accordance with applicable consumer law.

11. International Returns

We accept international orders from selected destinations.

International customers may have additional mandatory consumer rights under their local laws.

Return postage, customs requirements and refund arrangements may vary depending on the destination.

Please contact us before arranging an international return.

Nothing in this policy limits any mandatory consumer rights applicable to your purchase.

12. How to Contact Us

For returns, cancellations, damaged items or refund enquiries:

HOUSE OF GODDESS

Email: colette@thegoddessacademy.co.uk

Please include your order number so we can assist you as quickly as possible.

Cancellation Form

You may use this form to cancel an eligible purchase, although you are not required to do so.

To: HOUSE OF GODDESS
Email: [INSERT EMAIL]
Address: [INSERT ADDRESS]

I hereby give notice that I wish to cancel my contract for the following goods:

Products: ____________________

Order number: ____________________

Date ordered: ____________________

Date received: ____________________

Customer name: ____________________

Customer address: ____________________

Date: ____________________

HOUSE OF GODDESS
Wear the woman you're becoming.